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HUNDREDS of Tesco Bank customers were locked out of their credit card accounts and left unable to make payments due to a system outage earlier today.

Customers reported being unable to log into the Tesco mobile banking app and online banking platform.

PA:Press Association

Hundreds have been complaining that Tesco Bank’s services are down[/caption]

DownDetector reports showed that over 600 customers had encountered issues with the bank’s online services this morning.

More than 50% of the reported problems related to difficulties with mobile banking, while 35% of users experienced trouble accessing Internet banking.

Others claimed they had been unable to use their credit card for online payments.

Frustrated customers took to social media to express their concerns.

One person posted on X (formerly Twitter): “I cannot log on to mobile app or internet banking.

“When trying to get on to internet banking, I get a message saying that Tesco is having difficulty sending a one-time code to my phone.”

Another said: “Are they down? I’ve been trying to pay Tesco bank bill online for the past two days with no luck.”

One customer who says their card payments have been declined said: “I’m constantly getting ‘This service is not available’ when trying to make a credit card payment online.”

However, another added: “I’ve made card payments online since the website and app went down but even telephone banking can’t access accounts.”

Tesco confirmed that the issue was resolved at 5pm on Tuesday.

A spokesperson said: “We were aware of a technical issue that temporarily affected credit card customers from servicing their accounts and declined certain payments.

“We’ve been working hard to get this fixed and are pleased to report we’re now back up and running.

“We thank customers for their patience.”

Tesco Bank provides a variety of personal banking and insurance products, including personal loans, credit cards, car insurance, and pet insurance, to over five million customers.

In February, Barclays agreed to purchase Tesco’s retail banking division, which included the acquisition of nearly 3,000 employees.

While Barclays will run these services, they will continue under the Tesco Bank name.

Plus, Tesco Bank will retain some of its banking activities, including insurance, ATMs, travel money and gift cards.

The sale still needs to be approved by regulators and it is expected to be completed before the end of 2024.

Tesco Bank stopped offering mortgages through its bank in 2019 after seven years.

It’s 23,000 mortgage loans were sold to Lloyds Banking Group, which Halifax is part of, for around £3.8billion.

Tesco Bank also offered current accounts, which were closed to all customers in November 2021.

Can I claim compensation for the outage?

Banks don’t have to pay out compensation to customers if there has been a drop in service, unlike how telecoms companies have to.

But if you have incurred costs as a result of service issues, it’s likely you could get your money back.

For example, if a bill payment didn’t go through as a result of an outage and you’ve been charged a fee for missing it, you should be able to claim that money back.

If your credit rating has been affected by a service outage, because you got a late payment fee after being unable to make a transaction, for example, you should also keep a record of this.

If you spoke to anyone to try and resolve the problem, make a note of their name and when you spoke to them, as well as roughly what you discussed and what they advised you to do.

You can find out more details about how to complain on the bank’s website.

It is worth gathering evidence of your problems so you can make a formal complaint to the bank directly.

What happens if my bank refuses to compensate me?

If you’re unhappy with how the bank dealt with your problem, you can contact the free Financial Ombudsman Service (FOS).

It is an independent body that will consider the evidence you present and make a fair decision about the action a bank should take.

The FOS can usually get involved 15 days after you’ve raised concerns with the bank.

In the case of an IT system outage at a bank, the FOS says any compensation depends on your circumstances and whether you lost out as a result.

If it thinks you did, it has the power to tell the bank to reimburse any fees, charges, or fines you were hit with, for example, if you were unable to make a payment on a credit card bill or to your mortgage provider.

It could also tell a bank to pay you for any money you didn’t receive, such as interest, if you weren’t able to pay money in.

If your credit score was affected, it may tell the bank to correct your credit file.

The FOS might also tell the bank to reimburse you for any extra costs you had to make, such as phone calls or trips to your local branch, as well as a payment for any inconvenience it caused.

Do you have a money problem that needs sorting? Get in touch by emailing money-sm@news.co.uk.

Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

EASTENDERS is lining up a brutal assault as Nish Panesar plots his sickening revenge against ex-wife Suki and her new love Eve Unwin.

The killer – who is played by actor Navin Chowdhry in the BBC soap – manipulated his way into ex-wife Suki Panesar’s engagement party by using his grandchildren.

BBC

Nish Panesar’s sick and twisted revenge plan has been revealed in EastEnders[/caption]

BBC

Suki and Eve are in great danger and have no idea[/caption]

He somehow managed to convince daughter-in-law Habiba to agree to send her son to visit them, before telling Avani and Nugget who begged for Nish to be included.

Suki and Eve relented and invited Nish, letting him see how happy they were together – but it backfired.

“You don’t mind about the kids wanting their grandad here?” asked Suki in what she thought was a private moment.

Eve told her: “Well I am marrying your whole family so… I mean i did maybe think we’d have one evening without him…”

Suki told her they would have tomorrow with their grandson – but Even told her he would be there too, adding: “As if he’s going to miss the chance to show another heir that he’s actually human.”

But Suki assured her: “No, half a day for him and half a day for you and me. And when little Ti goes home babbling on about how amazing you are, maybe he’ll see how fantastic it is to have two grandmothers showering him with love. Maybe then, Habiba will agree to us seeing him regularly.”

Eve added: “And then by then he won’t even remember his long dead grandad that he once spent half a day with.”

But as the women cackled at Nish’s imminent demise, he was shown to be listening to every word – and his face hardened.

Heading outside he made a call and put a devastating plan into action.

Watching Eve and Suki on the balcony, he told someone on the phone: “Not too much, just rough her up a bit.

“Enough to put her in hospital for a decent stretch…”

It’s not yet known which of the women Nish is planning on having attacked but neither will be safe from his vicious revenge.